Our trade-in algorithm immediately estimates the value of a brand on the second-hand market. As time passes, the residual value of a brand changes. The value of a bicycle is now determined based on five criteria: brand, recommended retail price, type

<p><img src="https://attachments.gorgias.help/lrg3N7Aavl7DnR8K/hc/MNVgn6m3Ve71j8BO/2024062519-dc9fd8f2-7456-4330-a9a3-4877d8ebd408-58a1ea05-c7cc-4cad-9b2e-706a28e0a968.png" id="isPasted" class="fr-fic fr-dii"></p><h4 id="isPasted"><strong><span style="font-size: 18px; color: rgb(71, 51, 255);">Explanation of our trade-in tool</span></strong></h4><p>Our trade-in algorithm immediately estimates the value of a brand on the second-hand market. As time passes, the residual value of a brand changes. The value of a bicycle is now determined based on five criteria: brand, recommended retail price, type of bicycle, year of manufacturing and mileage.</p><ul><li>Bicycle Brand: We collaborate with over 200 brands.</li><li>New price: Retail Price of the bicycle corresponding to year (accessories are NOT taken into account unless dual batteries or range extenders)</li><li>Date of purchase: Year Model of Manufacturing (not sales)</li><li>Miles: number of miles displayed on the odometer when you receive the bicycle</li><li>Proposed price: Acquisition price is all-inclusive (incl. taxes) meaning is the total value we will recognize and pay for the bicycle</li><li>Condition Assumptions:<ul><li>The motor and battery power on.</li><li>You can change and switch engine modes.</li><li>No cracks in the frame or fork.</li><li>Complete set (at least one key, charger included).</li></ul></li><li>Bicycle Origin: Indicate from whom you are acquiring the bicycle to ensure accurate accounting</li><li>Important: &#xA0;Information to share internally (e.g., Mrs. Jacksons&apos; bicycle)</li></ul><p><style type="text/css" id="isPasted"></style><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;NB! Each trade-in request remains valid for a maximum of 2 weeks from the date of submission. If you have not scheduled the pick-up within this period, the trade-in request, including the stated price, will be forfeited. After 2 weeks you will have to submit a new trade-in request.&quot;}"><strong>NB!&#xA0;</strong>Each trade-in request remains valid for a maximum of 2 weeks from the date of submission. If you have not scheduled the pick-up within this period, the trade-in request, including the stated price, will be forfeited. After 2 weeks you will have to submit a new trade-in request.</span></p><p><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;NB! Each trade-in request remains valid for a maximum of 2 weeks from the date of submission. If you have not scheduled the pick-up within this period, the trade-in request, including the stated price, will be forfeited. After 2 weeks you will have to submit a new trade-in request.&quot;}"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/5msG4MD-wH8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></span><br></p>

How do I submit a trade-in request?

We accept to buy back the bicycle at the shared trade-in price if it is a functional bicycle that shows normal signs of use. The bicycle has no cracks in the frame and frame and normal wear of consumable parts (Brake Pads, Cables, Chain, Tires, Pedal

<p><img src="https://attachments.gorgias.help/lrg3N7Aavl7DnR8K/hc/MNVgn6m3Ve71j8BO/2024062519-f31997c9-5a90-4357-9716-7c3cc1b197c8-11760fbe-2dcb-420b-bc51-0c7ed799a180.png" id="isPasted" class="fr-fic fr-dii"></p><p>We accept to buy back the bicycle at the shared trade-in price if it is a functional bicycle that shows normal signs of use.</p><h4 id="isPasted"><span style="color: rgb(71, 51, 255);"><strong><style type="text/css" id="isPasted"></style><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;What is a functional bicycle?&quot;}">What is a functional bicycle?</span></strong></span></h4><ul><li>The bike offers the possibility to switch between the different assistance levels, pedal without making suspicious noise up to 20 miles per hour, without error codes.</li><li><style type="text/css" id="isPasted"></style><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has a working display&quot;}">The bicycle has a working display</span></li><li><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has a working display&quot;}"><style type="text/css" id="isPasted"></style><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has no cracks in the frame&quot;}">The bicycle has no cracks in the frame.</span></span></li><li><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has a working display&quot;}"><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has no cracks in the frame&quot;}"><style type="text/css" id="isPasted"></style><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has at least 1 key and charger&quot;}">The bicycle has at least 1 key and charger.</span></span></span></li><li><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has a working display&quot;}"><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has no cracks in the frame&quot;}"><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has at least 1 key and charger&quot;}"><style type="text/css" id="isPasted"></style><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;What are normal signs of use?&quot;}">What are normal signs of use?</span></span></span></span></li><li><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has a working display&quot;}"><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has no cracks in the frame&quot;}"><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has at least 1 key and charger&quot;}"><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;What are normal signs of use?&quot;}"><style type="text/css" id="isPasted"></style><span data-sheets-formula="=GOOGLETRANSLATE(R[0]C[-2])" data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:35585,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:10066329},&quot;18&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The bicycle has no cracks in the frame and frame and normal wear of consumable parts (Brake Pads, Cables, Chain, Tires, Pedals and Normal transmission wear).&quot;}">The bicycle has no cracks in the frame and frame shows normal wear of consumable parts (Brake Pads, Cables, Chain, Tires, Pedals and Normal transmission wear).</span></span></span></span></span></li></ul><h4 id="isPasted"><span style="color: rgb(71, 51, 255);"><strong>What are normal signs of use?</strong></span></h4><p><span style="font-size: 14px;">The bicycle has no cracks in the frame and frame and normal wear of consumable parts (Brake Pads, Cables, Chain, Tires, Pedals and Normal transmission wear).</span></p><h4 id="isPasted"><span style="color: rgb(71, 51, 255);"><strong>In which case can the purchase price be revised?</strong></span></h4><ul id="isPasted"><li>Serious electronic problem (the electrical assistance does not work normally).</li><li>Missing electronic equipment (e.g. key, charger, screen, battery).</li><li>Visible shock to battery or motor.</li><li>Non-functional transmission (broken cassette, crankset or shifter).</li><li>Non-functional brakes (warped disc, damaged caliper, broken lever).</li><li>Broken or bent wheel.</li></ul><p><style type="text/css" id="isPasted"></style></p><h4 id="isPasted"><span style="color: rgb(71, 51, 255);"><strong>What should I do if the bicycle shows one of these problems?</strong></span></h4><ul id="isPasted"><li>Or you do the repairs yourself and deduct these costs from the purchase of the bicycle. For example, for a bicycle with an acquisition price of $1000 but with $300 in repairs, you buy the bicycle back for $700, do the repairs yourself and we then buy it for $1000.</li><li>Or you do not carry out the repair yourself and we use this quote to estimate our repair costs and adjust the repair price accordingly. For example, for a bicycle with a purchase price of $1000 but for which you estimate that $300 worth of repairs need to be made, you buy the bicycle back for $700, we will then buy the bicycle from you for $700 and we will even carry out repairs. of an estimated amount of $300.</li></ul>

What are our trade-in conditions?

After your trade-in request has been approved, you can upload the necessary documents (Original buying invoice, Upway trade-in invoice) into the tool.

<p><img src="https://attachments.gorgias.help/lrg3N7Aavl7DnR8K/hc/MNVgn6m3Ve71j8BO/2024062519-d6649fe0-d3aa-4dd5-8ef4-1bb065824823-1561ec38-abb8-4014-bf77-2e7e4a33103f.png" id="isPasted" class="fr-fic fr-dii"></p><h4 id="isPasted"><span style="color: rgb(71, 51, 255);"><strong>My trade-in request has been approved, what now?</strong></span></h4><p>After your trade-in request has been approved, you can upload the necessary documents (Original buying invoice, Upway trade-in invoice) into the tool.</p><ul><li>Original buying invoice: You can upload the original purchase invoice. This is optional, but helps to ensure that there is no error in the trade-in request, such as the suggested retail price or the bicycle model.</li><li>Invoice to Upway: An invoice from you to us, so that we can pay you. We are an authorized reseller therefore please omit any sales taxes. (For more information about billing, see &quot;How do I create an invoice for Upway?&quot;).</li></ul><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/5msG4MD-wH8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p>

How can I view my application?

We are an authorized reseller (documentation available upon request) therefore sales taxes are not applicable to the transaction. Please generate without sales taxes. Please follow the below instructions when creating an invoice:. - To: Upway USA Inc

<p><img src="https://attachments.gorgias.help/lrg3N7Aavl7DnR8K/hc/MNVgn6m3Ve71j8BO/2024062519-ffcbac21-cacb-4cb3-b5eb-ea8f9e9fbbda-c62bf2cb-2a59-42f0-add7-7ce27bb66350.png" id="isPasted" class="fr-fic fr-dii"></p><p>We are an authorized reseller (documentation available upon request) therefore sales taxes are not applicable to the transaction. Please generate without sales taxes.</p><p>Please follow the below instructions when creating an invoice:&#xA0;</p><p>- To: Upway USA Inc, 134 Morgan Ave, Brooklyn NY, 11237<br>- Don&apos;t include sales taxes (documentation available upon request)<br>- Please include both total and line items<br>- Include your details, date and location<br><br>If you need any further assistance please reach out directly to helpdesk@upway.shop</p>

How do I create an invoice to Upway?

After you have uploaded all documents in your 'See my requests' tab, you can schedule the bicycle for collection. Select a date of your choice and our partner will collect the bicycle during your opening hours. Once you have sent the request, you wil

<p><img src="https://attachments.gorgias.help/lrg3N7Aavl7DnR8K/hc/MNVgn6m3Ve71j8BO/2024062519-2d17bc07-2172-4447-9874-fed805fb4f6a-01271c12-025f-498b-af84-9d912eba7ea1.png" id="isPasted" class="fr-fic fr-dii">After you have uploaded all documents in your &apos;See my requests&apos; tab, you can schedule the bicycle for collection. Select a date of your choice and our partner will collect the bicycle during your opening hours. Once you have sent the request, you will receive a confirmation email with a label that you can print and attach to the bicycle.</p><h4 id="isPasted"><strong><span style="color: rgb(71, 51, 255);">Packing instructions for the bicycle&#xA0;</span></strong></h4><ul><li style="color: rgb(0, 0, 0);"><style type="text/css" id="isPasted"></style>Completeness: The bicycle must be equipped with a battery, charger and keys.</li><li style="color: rgb(0, 0, 0);">Operation: The bicycle must be able to start and the support must work (important: you must be able to cycle on it!).</li><li style="color: rgb(0, 0, 0);">Key attachment: Make sure the keys are securely attached to the handlebars to prevent loss (you can use zip ties, for example).</li><li style="color: rgb(0, 0, 0);">Accessories: Place the charger and other accessories in a bag and secure it to the bicycle to prevent loss.</li><li style="color: rgb(0, 0, 0);">Identification: For faster identification and payment of the bicycle, attach a label or sticker with the Upway ID to the bicycle.</li><li style="color: rgb(0, 0, 0);">Label attachment: Use a stapler to attach the logistics label; do not stick it directly on the bicycle.</li></ul><p><img src="https://attachments.gorgias.help/lrg3N7Aavl7DnR8K/hc/MNVgn6m3Ve71j8BO/2024062520-4a200498-571c-47f6-9a30-004af3cabd5b-e47b24b3-d1d7-40b7-a673-1983bdb85424.png" id="isPasted" class="fr-fic fr-dii" style="width: 220px;"><img src="https://attachments.gorgias.help/lrg3N7Aavl7DnR8K/hc/MNVgn6m3Ve71j8BO/2024062520-4e2b1660-536d-4daf-a899-462a3b66d729-1541f2c2-7c25-47c8-bce7-6229d030a8f1.png" id="isPasted" class="fr-fic fr-dii" style="width: 176px;">&#xA0;<img src="https://attachments.gorgias.help/lrg3N7Aavl7DnR8K/hc/MNVgn6m3Ve71j8BO/2024062520-81f0bc7a-c8ca-4c40-9085-61acdefa4c20-f8c08fb9-efca-499d-958b-69d3a33d23b6.png" id="isPasted" class="fr-fic fr-dii" style="width: 178px;"></p><h4 id="isPasted"><strong><span style="color: rgb(71, 51, 255);">What should I do if I forgot to bring an item?</span></strong></h4><p><span style="font-size: 14px;">If you have forgotten to provide an item, you can return the item to us within a maximum of 2 weeks.</span></p><h4 id="isPasted"><strong><span style="color: rgb(71, 51, 255);">Here are the shipping details</span></strong></h4><p><span style="font-size: 14px;">Upway<br></span></p><p id="isPasted"><span style="font-size: 14px;">134 Morgan Avenue</span></p><p><span style="font-size: 14px;">Brooklyn, NY 11237</span></p><p><span style="font-size: 14px;">United States&#xA0;</span></p><p><span style="font-size: 14px;">Contact Name: Alessandro Pregel</span></p><p><br></p><p><br></p><p><br></p>

Our trade-in program

How do I submit a trade-in request?

What are our trade-in conditions?

How can I view my application?

How do I create an invoice to Upway?

How can I schedule a pick-up appointment?